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Customer Service Representative at Action Force Transport Ltd

alberta, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 27

Salary

45000.0

Posted On

12 Oct, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Consumer Services

Description

Perform daily data entry, including entering customer orders, shipment details, and updating records in company systems.
Respond to customer inquiries through email and phone, providing accurate and timely information.
Assist customers with shipment tracking, delivery updates, and general transportation-related inquiries.
Review, upload, and maintain transportation documents, including Bills of Lading (BOLs), Proofs of Delivery (PODs), and other shipment paperwork.
Maintain accurate and organized customer records, shipment information, and internal documentation.
Monitor email inboxes, follow up on outstanding requests, and ensure timely responses.
Coordinate with Dispatch, Warehouse, Sales, and Accounting teams to assist with customer requests and daily operations.
Identify and escalate customer concerns or service-related issues to the appropriate department.
Complete general administrative duties, reporting, and other ad hoc tasks as assigned.
Support the team with additional customer service and operational responsibilities as required.

Responsibilities

Perform daily data entry, including entering customer orders, shipment details, and updating records in company systems.
Respond to customer inquiries through email and phone, providing accurate and timely information.
Assist customers with shipment tracking, delivery updates, and general transportation-related inquiries.
Review, upload, and maintain transportation documents, including Bills of Lading (BOLs), Proofs of Delivery (PODs), and other shipment paperwork.
Maintain accurate and organized customer records, shipment information, and internal documentation.
Monitor email inboxes, follow up on outstanding requests, and ensure timely responses.
Coordinate with Dispatch, Warehouse, Sales, and Accounting teams to assist with customer requests and daily operations.
Identify and escalate customer concerns or service-related issues to the appropriate department.
Complete general administrative duties, reporting, and other ad hoc tasks as assigned.
Support the team with additional customer service and operational responsibilities as required.