ABOUT THE ROLE

We are looking for a versatile, detail-oriented Customer Service Representative – Admin to join our remote team in a hybrid support and administrative capacity. This role blends front-line customer service with behind-the-scenes administrative work — you'll be the voice customers hear when they need help, and the organized hand keeping records, schedules, and internal processes running smoothly. It's a great fit for someone who enjoys variety, communicates well, and is comfortable juggling both people-facing and task-oriented responsibilities.

KEY RESPONSIBILITIES

Customer Service

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Troubleshoot and resolve customer issues, escalating complex cases when necessary
• Process orders, returns, refunds, or account changes as needed
• Maintain accurate, up-to-date records of customer interactions in the CRM system
• Provide clear product/service information and guide customers through policies or processes

Administrative Support

• Manage and organize digital files, records, and documents using cloud-based storage systems
• Schedule and coordinate meetings, appointments, and calendar events
• Prepare, format, and proofread correspondence, reports, and spreadsheets
• Perform data entry and maintain accurate customer and internal databases
• Track expenses, process invoices, and assist with basic bookkeeping tasks as needed
• Support onboarding of new employees or clients, including preparing materials
• Assist various departments (Sales, HR, Operations) with ad hoc administrative tasks
• Identify opportunities to streamline both customer service and administrative workflows

REQUIRED QUALIFICATIONS

• High school diploma or equivalent required; Associate's or Bachelor's degree a plus
• Excellent verbal and written communication skills
• Strong organizational skills with keen attention to detail
• Ability to multitask and prioritize across customer support and admin duties
• Proficiency in Microsoft Office Suite and/or Google Workspace
• Comfortable navigating CRM, ticketing, or database software
• Reliable high-speed internet connection and a quiet, dedicated home workspace
• Ability to work independently with minimal supervision in a remote setting
• Professional, patient, and solution-oriented demeanor

PREFERRED QUALIFICATIONS (NOT REQUIRED)

• Previous experience in customer service, administration, or office support
• Familiarity with CRM platforms (Zendesk, Salesforce, HubSpot, Freshdesk)
• Experience with project management tools (Asana, Trello,)
• Basic knowledge of bookkeeping or invoicing software (QuickBooks)
• Typing speed of 45+ WPM
• Bilingual candidates encouraged to apply

CORE COMPETENCIES

• Communication — Clear, professional, and friendly across all interactions
• Organization — Manages records, schedules, and tasks systematically
• Empathy — Genuinely cares about resolving customer concerns
• Adaptability — Comfortable switching between support and admin tasks
• Reliability — Consistent, punctual, and dependable in a remote role
• Discretion — Trustworthy with confidential customer and company information