Customer Service Representative / Administrator - fixed term at Vulcan

Palmerston North City, Manawatū-Whanganui, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administration, Order Processing, Data Entry, Communication, Multitasking, Time Management, MS Office, CRM Systems, ERP Systems, Record Maintenance, Logistics Coordination

Industry

Wholesale Metals and Minerals

Description

Founded in 1995, Vulcan is Australasia’s highest performing metals distributor and processor, delivering solutions that enable excellence. With 66 sites and ~1300 employees across New Zealand and Australia, our sustained growth can be attributed to our superior service and dedication to continuous improvement across every facet of our business – and this always starts with people. About the Role We’re looking for a reliable and well-organised Customer Service Representative / Administrator to join our Aluminium Branch on a 6-month fixed-term contract, covering leave. This is a part-time role (35 hours per week), working Monday to Friday, 9.00am – 4.30pm. In this hands-on, front-line position, you’ll support customers while helping ensure daily operations run efficiently. You’ll be the key link between customers, sales, warehouse, and transport — managing enquiries, processing orders accurately, and completing essential administrative tasks. What You’ll Be Doing Answer phone and email enquiries from customers Process sales orders, quotes, and invoices accurately Provide friendly, professional customer service Maintain customer records and job documentation Support sales and operations teams with daily admin Coordinate deliveries and liaise with warehouse staff General office administration and data entry Hours of work: 9.00am – 4.30pm Monday to Friday (Flexible for successful candidate) Previous experience in customer service and/or administration Experience in manufacturing, warehousing, or construction-related industries (preferred) Exposure to sales support or logistics coordination (preferred) Confident using computers (MS Office / Outlook / CRM or ERP systems) Accurate data entry and order processing experience Strong written and verbal communication skills Ability to multitask and work to deadlines Join a supportive team where your contributions are valued Long-term career opportunities in a stable, growing business On-the-job training and development to help you succeed Represent a trusted brand and make a tangible impact on the industry Access to our comprehensive health and wellness programme If you have most of the skills and want to secure your next role in 2026, apply now! Please note that you must be currently residing in New Zealand or have a valid work visa to be considered for this position. We are committed to health and safety in our organisation. Due to the nature of this role & our business, a pre-employment drug screen is part of the recruitment process for the successful person.

Responsibilities

The representative will manage customer enquiries, accurately process sales orders, quotes, and invoices, and maintain essential customer records and job documentation. This role also involves supporting sales and operations teams with daily administrative tasks and coordinating deliveries with warehouse staff.