Inbound and Outbound Communication: Answer incoming calls, address customer inquiries regarding repairs, maintenance, and billing, and make outbound calls to confirm or book appointments.

Scheduling and Dispatching: Assign and schedule service, estimate and repair appointments using Housecall Pro software, optimizing technician routes.

Account Maintenance: Update customer records, track service history, and verify location data within the Housecall Pro database.

Team Communication: Communicate with field technicians to relay special instructions, job notes or urgent service needs.

Customer Care: Handle customer concerns with empathy and professionalism and escalate when necessary. Maintain detailed records of interactions, transactions, comments, and complaints within the customer database.

Administrative Tasks: Perform follow-up calls post-service, process basic paperwork, and assist with general office tasks.

Inbound and Outbound Communication: Answer incoming calls, address customer inquiries regarding repairs, maintenance, and billing, and make outbound calls to confirm or book appointments.

Scheduling and Dispatching: Assign and schedule service, estimate and repair appointments using Housecall Pro software, optimizing technician routes.

Account Maintenance: Update customer records, track service history, and verify location data within the Housecall Pro database.

Team Communication: Communicate with field technicians to relay special instructions, job notes or urgent service needs.

Customer Care: Handle customer concerns with empathy and professionalism and escalate when necessary. Maintain detailed records of interactions, transactions, comments, and complaints within the customer database.

Administrative Tasks: Perform follow-up calls post-service, process basic paperwork, and assist with general office tasks.