ALCANCE Inc. is an Ottawa-based marketing and customer engagement company dedicated to helping national brands connect with their customers through meaningful, face-to-face interactions. Our focus is on creating authentic relationships, delivering outstanding service, and fostering a dynamic, collaborative workplace where team members can thrive and grow.
We’re expanding and looking for a passionate Customer Service Representative to join us full-time at our Ottawa office. This in-person role is perfect for someone who thrives in a fast-paced environment, enjoys teamwork, and is committed to providing excellent customer experiences.

• Connect with Customers: Engage warmly with clients, listen to their needs, and offer tailored product and service advice.
• Support Our Products: Gain deep knowledge of our offerings to guide customers confidently in their choices.
• Manage Customer Interactions: Handle customer engagements from initial contact through to successful completion with care and professionalism.
• Meet Performance Goals: Work towards individual and team targets that contribute to ALCANCE’s overall success.
• Build Customer Loyalty: Develop strong, ongoing relationships that encourage repeat business and positive word-of-mouth.
• Grow Your Skills: Participate in continuous training and coaching opportunities to enhance your capabilities.