JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for providing outstanding customer service. This role involves engaging with customers, addressing their inquiries, and ensuring a positive experience with our products and services. A strong ability to analyse customer needs and upsell where appropriate is essential.

QUALIFICATIONS

• Proven experience in a customer service role is preferred.
• Strong communication skills in English
• Excellent phone etiquette and interpersonal skills.
• Ability to analyse customer needs effectively and provide tailored solutions.
• Proficient in data entry with attention to detail.
• Previous experience in upselling is an advantage.
• A positive attitude and the ability to work well under pressure. Join us in delivering exceptional service and creating memorable experiences for our customers!
  Job Type: Full-time
  Pay: £270,000.00 per year
  Work Location: In person
  Reference ID: Customer Service
  Expected start date: 13/08/202

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Assist customers with order placements, modifications, and cancellations.
• Handle complaints and resolve issues in a professional manner.
• Maintain detailed records of customer interactions and transactions through data entry.
• Identify opportunities for upselling additional products or services to enhance customer satisfaction.
• Collaborate with team members to improve overall service delivery.
• Stay informed about product updates and company policies to provide accurate information.