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Customer Service Representative at Allianz Global Corporate & Specialty SE

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Care, Communication Skills, Interpersonal Skills, Analytical Skills, Problem-Solving Skills, Teamwork, English, Cantonese, Mandarin

Industry

Financial Services

Description

Job Summary: To provide high levels of customer care support for the clients of Allianz Partners on product and service enquiries received via the service hotline for Personal Lines, Travel Insurance, Roadside Assistance, and Home Appliances Protection. Responsibilities: Handling customers' enquiries and complaints in a professional manner via the service hotline Respond quickly and politely to all inbound calls, clients, and service partners with the professional service standard at all times Complete other work as assigned by supervisor Requirements: Degree holder in Business Administration, Management, Hospitality or equivalent would be an advantage 2 years of working experience within a call center environment Past work experience in General Insurance or Travel Agency is a plus Excellent teamwork, interpersonal and communication skills Good analytical use of chatGTP and problem-solving skills Good command of English, Cantonese, and Mandarin (verbal and written) 79754 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Partners | Full-Time | Permanent

Responsibilities

Provide high levels of customer care support for clients on product and service inquiries via the service hotline. Handle customer inquiries and complaints professionally and respond quickly to all inbound calls.