Customer Service Representative at Alphabe Insight Inc

Hartford, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

38000.0

Posted On

15 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Interpersonal Skills, Problem-solving, Organizational Skills, Time Management, Multitasking, Computer Proficiency, Customer Service

Industry

Public Relations and Communications Services

Description

Company Description At Catch Vibe Voice, we believe that meaningful connections create lasting impact. Our team specializes in building authentic relationships between brands and their audiences through strategic communication, community engagement, and innovative public relations initiatives. We foster a collaborative environment where creativity, professionalism, and fresh ideas are valued, giving every team member the opportunity to contribute and grow. Job Description Catch Vibe Voice is seeking a motivated Customer Service Representative to join our growing team in Hartford, CT. In this role, you will serve as the first point of contact for customers, providing outstanding service, answering inquiries, resolving concerns, and ensuring every interaction reflects our commitment to excellence. If you enjoy working with people, communicating effectively, and being part of a supportive team, we would love to hear from you. Responsibilities Provide professional and friendly customer support. Respond to customer inquiries and resolve concerns efficiently. Maintain accurate customer records and documentation. Assist customers with product and service information. Collaborate with team members to ensure exceptional customer satisfaction. Identify customer needs and recommend appropriate solutions. Follow company policies and service standards. Contribute to a positive and collaborative work environment. Qualifications Strong verbal and written communication skills. Excellent interpersonal and problem-solving abilities. Professional attitude with a customer-focused mindset. Strong organizational and time management skills. Ability to multitask in a fast-paced environment. Team-oriented with a willingness to learn and grow. Basic computer proficiency. Additional Information Competitive salary ($34,000–$38,000 annually). Career growth and advancement opportunities. Comprehensive training and professional development. Supportive and collaborative work environment. Opportunities to develop valuable customer service and communication skills. Full-time position. Performance-based recognition and career progression. Stable and positive workplace culture.

Responsibilities

Serve as the primary point of contact for customers by answering inquiries and resolving concerns efficiently. Maintain accurate documentation and collaborate with team members to ensure high levels of customer satisfaction.