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Customer Service Representative at Alphabe Insight Inc

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

26.0

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, CRM Software, Microsoft Office Suite, Conflict Resolution, Professionalism, Empathy, Problem Solving

Industry

Public Relations and Communications Services

Description

Company Description At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. Job Description Job Description: We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. As a pivotal point of contact between the company and our valued customers, you will play an essential role in delivering exceptional service and ensuring customer satisfaction. The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and the ability to handle diverse customer inquiries with professionalism and efficiency. Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Resolve customer complaints and issues efficiently while maintaining high satisfaction levels. Provide detailed information about products, services, and policies to customers. Document all customer interactions accurately in the company’s CRM system. Collaborate with cross-functional teams to address and resolve customer concerns. Qualifications Requirements High school diploma or equivalent; college degree preferred. Proven experience in customer service or related field. Strong verbal and written communication skills. Ability to handle stressful situations calmly and effectively. Proficient in using CRM software and Microsoft Office suite. Additional Information Competitive salary package Opportunities for professional growth and career advancement Collaborative and supportive work environment Skill development and ongoing learning opportunities Exposure to diverse projects and industry experience Compensation: USD 16 - USD 26 - hourly

Responsibilities

The representative will act as the primary contact for customers, responding to inquiries via phone, email, and chat. They are responsible for resolving complaints and documenting all interactions within the company's CRM system.