Customer Service Representative at Alphabe Insight Inc

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

26.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inquiries, Issue Resolution, Communication, Empathy, Order Processing, Data Entry, Product Knowledge, Problem-Solving, Attention To Detail, Patience, Professionalism, Customer Service Software, Databases

Industry

Public Relations and Communications Services

Description

Company Description At Consider Posh Pro, we’ve got a knack for turning dull moments into dazzling opportunities. We’re the ones who add a splash of color to the black and white world of sales. How do we do it? Well, it’s a bit of magic mixed with a whole lot of hustle. Job Description Job Description :We are seeking a dedicated and personable Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, assisting them with inquiries, resolving issues, and providing exceptional support to ensure a positive customer experience. Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Resolve customer issues and complaints with empathy and efficiency. Process orders, returns, and exchanges accurately in the system. Maintain up-to-date knowledge of products, services, and company policies. Document customer interactions and transactions thoroughly. Collaborate with other departments to address customer concerns and improve service. Identify and escalate complex issues to the appropriate internal teams when necessary. Qualifications Requirements High school diploma or equivalent; additional education in customer service is a plus. Proven experience in a customer service role or similar position. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to remain patient and professional in challenging situations. Proficient with customer service software, databases, and tools. Additional Information Benefits Competitive hourly pay based on experience. Opportunities for career growth and advancement. Hands-on experience in office administration and operations. Supportive and team-oriented work environment. Compensation: USD 18 - USD 26 - hourly

Responsibilities

The representative will serve as the main contact for customers, handling inquiries, resolving issues efficiently, and ensuring a positive support experience through phone, email, and chat. Key duties include processing transactions accurately, maintaining product knowledge, and documenting all customer interactions thoroughly.