Customer Service Representative at Alphabe Insight Inc

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

25.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Problem-solving, Multitasking, Time management, Database management, Conflict resolution, Customer engagement

Industry

Public Relations and Communications Services

Description

Company Description Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders. Job Description Position Overview We are seeking a motivated and enthusiastic Entry Level Marketing Specialist to join our dynamic marketing team. This is an excellent opportunity for recent graduates or individuals looking to launch their career in the marketing field. The successful candidate will assist in the development and execution of marketing strategies aimed at increasing brand awareness and driving customer engagement across multiple channels. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about products, services, policies, and procedures. Resolve customer complaints and issues efficiently to ensure satisfaction. Document all customer interactions and transactions in the company database. Collaborate with other departments to address and resolve complex customer concerns. Follow up with customers to ensure their issues are fully resolved. Qualifications Requirements High school diploma or equivalent; further education in customer service or related fields is a plus. Proven experience in a customer service role or related position. Excellent verbal and written communication skills. Strong problem-solving abilities and patience in dealing with difficult customers. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency with customer service software, databases, and tools. Additional Information Benefits Competitive hourly pay Performance-based bonuses and incentives Health, dental, and vision insurance options Paid time off and holidays Ongoing training and professional development Compensation: USD 17 - USD 25 - hourly

Responsibilities

The representative will respond to customer inquiries via phone, email, and chat while maintaining accurate records in the company database. They are also responsible for resolving customer complaints and collaborating with other departments to ensure issues are fully addressed.