Customer Service Representative at Alphabe Insight Inc

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

51000.0

Posted On

14 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Problem-Solving, Customer Service, Attention to Detail, Reliability, Adaptability, Multitasking, Professionalism

Industry

Public Relations and Communications Services

Description

Company Description Skillbridge Academy is a forward-thinking organization dedicated to building strategic pathways that connect talent with opportunity. We partner with industry leaders, emerging innovators, and high-growth enterprises to deliver world-class programs in professional development, business expansion, and organizational success. Our culture is defined by excellence, collaboration, and a commitment to helping individuals and companies reach their fullest potential. Job Description We are seeking a dedicated Customer Service Representative to join our expanding team in Charlotte. This role is ideal for individuals who excel in communication, enjoy problem-solving, and take pride in providing outstanding customer experiences. The representative will serve as a key point of contact, helping clients navigate inquiries, resolve concerns, and receive the highest standard of service. Responsibilities Serve as the primary contact for customer inquiries via phone, email, and other communication channels. Provide accurate information, support, and guidance to clients in a professional and timely manner. Manage customer records, update documentation, and maintain organized communication logs. Identify customer needs and offer solutions aligned with company standards and policies. Collaborate with internal teams to ensure seamless service delivery. Uphold service excellence by maintaining a positive, client-focused approach. Qualifications Strong verbal and written communication skills. Reliability, adaptability, and a proactive approach to customer needs. Ability to multitask, prioritize, and work efficiently in a dynamic environment. High level of professionalism and commitment to quality service. Problem-solving mindset and attention to detail. Additional Information Competitive salary ranging from $47,000 to $51,000 per year. Opportunities for professional growth and advancement within the organization. Skill-building and developmental training programs. Supportive, collaborative work environment that encourages long-term success. Full-time position with stable, structured schedules.

Responsibilities

The Customer Service Representative will serve as the primary contact for customer inquiries and provide accurate information and support. They will also manage customer records and collaborate with internal teams to ensure seamless service delivery.