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Customer Service Representative at Alphabe Insight Inc

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

27.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Troubleshooting, Record Keeping, Multitasking, Computer Skills

Industry

Public Relations and Communications Services

Description

Company Description At Linked Light Pulse, we're not just a sales company; we're your trusted partner in achieving unparalleled success. With a dedication to excellence ingrained in our DNA, we pride ourselves on delivering results that exceed expectations. Job Description Job Description: We are seeking a friendly, reliable, and customer-focused Customer Service Representative (CSR) to join our team. This role is responsible for assisting customers, resolving inquiries, and ensuring a high level of customer satisfaction. Responsibilities Respond to customer inquiries via phone, email, or chat in a timely and professional manner Provide accurate information about products, services, and company policies Assist customers with orders, returns, and account-related questions Troubleshoot and resolve customer issues efficiently and effectively Maintain detailed and accurate records of customer interactions Escalate complex issues to the appropriate department when necessary Follow up with customers to ensure satisfaction and issue resolution Qualifications Qualifications High school diploma or equivalent (required); Associate’s or Bachelor’s degree preferred Previous experience in customer service or a related field is a plus Strong communication and interpersonal skills Basic computer skills and ability to learn new systems quickly Ability to multitask and manage a high volume of inquiries Additional Information Benefits Competitive Salary Flexible Work Schedule Paid Time Off (PTO) Health & Wellness Professional Development Employee Discounts remote job, Compensation: USD 17 - USD 27 - hourly

Responsibilities

The Customer Service Representative will be responsible for assisting customers, resolving inquiries via phone, email, or chat in a professional manner, and providing accurate information about products and policies. This role also involves troubleshooting issues, maintaining detailed interaction records, and escalating complex matters when necessary.