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Customer Service Representative at Alphabe Insight Inc

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

27.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Troubleshooting, Record Keeping, Multitasking, Computer Skills

Industry

Public Relations and Communications Services

Description

Company Description At Linked Light Pulse, we're not just a sales company; we're your trusted partner in achieving unparalleled success. With a dedication to excellence ingrained in our DNA, we pride ourselves on delivering results that exceed expectations. Job Description Job Description: We are seeking a friendly, reliable, and customer-focused Customer Service Representative (CSR) to join our team. This role is responsible for assisting customers, resolving inquiries, and ensuring a high level of customer satisfaction. Responsibilities Respond to customer inquiries via phone, email, or chat in a timely and professional manner Provide accurate information about products, services, and company policies Assist customers with orders, returns, and account-related questions Troubleshoot and resolve customer issues efficiently and effectively Maintain detailed and accurate records of customer interactions Escalate complex issues to the appropriate department when necessary Follow up with customers to ensure satisfaction and issue resolution Qualifications Qualifications High school diploma or equivalent (required); Associate’s or Bachelor’s degree preferred Previous experience in customer service or a related field is a plus Strong communication and interpersonal skills Basic computer skills and ability to learn new systems quickly Ability to multitask and manage a high volume of inquiries Additional Information Benefits Competitive hourly pay based on experience. Opportunities for career growth and advancement. Hands-on experience in office administration and operations. Supportive and team-oriented work environment. Compensation: USD 17 - USD 27 - hourly

Responsibilities

The Customer Service Representative is responsible for assisting customers, resolving inquiries via phone, email, or chat, and ensuring a high level of customer satisfaction. This includes providing accurate product information and handling order, return, and account-related questions.