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Customer Service Representative at Ambient Edge

Henderson, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Time Management, Interpersonal Skills, Communication Skills, Active Listening, Organization, Detail Orientation, Self-Starter, Enthusiasm, Geographical Knowledge, CRM Software, Office Support, Scheduling, Problem Solving, Product Knowledge, Service Orientation

Industry

Construction

Description

Description Under the general supervision of the Service Administrative Supervisor, the CSR's primary function is to service and support Ambient Edge customers. This position requires knowledge of our products, as well as excellent time management, interpersonal and communication skills. The CSR is responsible for customer service by engaging, actively listening, understanding and advising customers as to the products necessary to meet their needs. Additional key functions of the position are as follows: Make a great first impression for our customers as you will be the first point of contact Answer incoming customer calls, email service requests, and online chat. Schedule and enter service requests into our CRM Coordinate scheduling with service supervisors and field technicians Customer and maintenance agreement records and system maintenance General office support All other duties as assigned to ensure operational excellence Education and/or Work Experience Requirements: High School Diploma or equivalent, required Customer service experience required Experience in Home Services scheduling and customer support strongly preferred A proven track record working in a fast paced environment Service oriented personality Self-starter who can work independently Demonstrated energy and enthusiasm Pride in being organized and detailed Able to communicate effectively in writing Able to communicate effectively via phone Geographical knowledge of Columbus service area or the ability to read a map Physical Requirements: Lift up to 10lbs occasionally Prolonged periods of sitting at a desk and working on a computer Bend, stoop, and carry Repeating motion that may include wrists, hands, and fingers

Responsibilities

The Customer Service Representative is responsible for servicing and supporting customers by engaging, actively listening, and advising them on necessary products. They will handle incoming calls, emails, and online chats while coordinating service requests and scheduling.