Customer Service Representative at Ambient Edge

Henderson, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Time Management, Interpersonal Skills, Communication Skills, Active Listening, Problem Solving, Call Conversion, Rapport Building, Training Participation, Complaint Resolution, Database Maintenance, IT Competence, Typing, Phone Systems Proficiency, Organization, Empathy

Industry

Construction

Description

Description Ambient Edge has been a leader in the HVAC industry in Arizona and Nevada. Our team is comprised of only the best in the industry, and our customers love us for it. At Ambient, we understand that an employee-centric company culture, a robust benefit package, and top earning potential are key to building a dynamic team of experts, and we are consistently evolving to continue to be the employer of choice in Mohave County, AZ & Clark County, NV! The Customer Service Rep's primary function is to service and support Ambient Edge customers. This position requires knowledge of our products, as well as excellent time management, interpersonal and communication skills. The Customer Service Rep is responsible for customer service by engaging, actively listening, understanding and advising customers as to the products necessary to meet their needs. The Role: Book service appointments and do whatever is necessary to promote customer satisfaction. Job Responsibilities: Convert incoming customer calls into booked service appointments. Deliver call scripts with an authentic cadence; be clear, compelling and personable. Respond to customer requests, resolving issues and promoting the brand. Be professional and establish customer rapport, encouraging repeat business. Participate in training to boost booked calls and practice outbound calling. Adhere to the company’s plan for resolving customer complaints quickly and favorably. Maintain and update customer database with complete and accurate information. Why Ambient? Great Perks: Paid holidays & vacation time! Comprehensive Benefits: Nearly 100% company-paid medical, dental, and vision for you, plus 50% coverage for your family. Plus, a 401(k) with 100% company match! Career Growth: We invest in training and development to support your professional advancement Schedule: Monday thru Friday - 8am to 5pm Requirements Develop a proven track record in customer service. IT competent; good typist and proficient with phone systems. Highly organized with exceptional follow-through abilities. Strong verbal and written communications. Ability to build trust and demonstrate empathy. Personality that blends well with a fast-paced, goal-driven environment. Competitive individual contributor who also loves to win as a team. Highly motivated, flexible and great attitude on life. All other duties as assigned to ensure operational excellence

Responsibilities

The primary function is to service and support customers by engaging, actively listening, understanding their needs, and advising them on necessary products. This role involves booking service appointments and doing whatever is necessary to promote customer satisfaction.