Customer Service Representative at American Industrial Transport

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

75000.0

Posted On

23 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Salesforce, Microsoft Outlook, Microsoft Excel, Microsoft OneNote, Microsoft Teams, Written Communication, Verbal Communication, Account Management, Conflict Resolution, Relationship Management, Data Monitoring, Organization, Time Management, Detail Oriented, Transportation Industry Knowledge

Industry

Rail Transportation

Description

JOB SUMMARY As a Customer Service Representative at AITX, you will be the primary point of contact for our customers, assisting them with inquiries, complaints, product information, and general support. In this role you will be responsible for proving our customers with timely and accurate assistance while maintaining AITX’s high standards of excellence. This role collaborates closely with the Commercial, Logistics and Operations teams and ensures alignment across functions to execute business objectives at a high level. JOB DUTIES * Respond promptly and professionally to customer inquiries regarding railcar leasing, repairs, maintenance, and contract terms. * Investigate and resolve customer complaints or concerns, escalating issues when necessary to ensure quick and effective resolution. * Utilize Salesforce to facilitate deal flow for the Commercial team. * Maintain accurate customer accounts and database records, updating them as necessary. * Lead collaborative efforts with internal departments to resolve issues promptly and efficiently. * Work closely with logistics coordinators to ensure the timely delivery of railcars. * Follow up with customers to ensure their satisfaction and verify that all issues have been fully addressed. * Develop and maintain strong relationships with customers by keeping them informed of service changes, updates, and developments. * Regularly review and monitor key performance metrics, identifying areas for improvement and providing data to support strategic adjustments. * Build and maintain positive relationships with both internal and external stakeholders. EXPERIENCE AND EDUCATION * Bachelor's degree in business, or a related field * Experience in customer service positions, preferably in the railcar industry * Strong written and verbal communication skills * Ability to work in a fast-paced, team environment, while staying organized * Comfortable working on a computer and proficient in Microsoft Outlook, Excel, OneNote, and Teams * Ability to work independently and manage competing priorities * Detail-oriented * Basic understanding of transportation industry concepts and practices This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory, or environmental demands may be referenced to communicate the way this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, AITX will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Responsibilities

Act as the primary point of contact for customers regarding railcar leasing, repairs, and contract terms. Collaborate with Commercial, Logistics, and Operations teams to resolve issues and maintain accurate customer records in Salesforce.