JOB SUMMARY:

We are seeking a dynamic and experienced individual for our customer service, dispatch, and office operations. The ideal candidate will be a master of multitasking, possess excellent communication skills, and have a proven track record of success using Service Titan to its fullest potential. This role requires a proactive problem-solver who can ensure smooth daily operations and exceptional customer satisfaction.

QUALIFICATIONS:

• Proven experience in customer service, dispatching, and office management.
• Extensive experience using Service Titan (required).
• Strong understanding of Plumbing and Home Service business operations is a plus.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Reliable and dependable.
• High school diploma or equivalent (required); associate’s or bachelor’s degree (preferred).

• Customer Service:
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• Answer incoming calls and emails promptly and professionally.

• Provide accurate information about services, scheduling, and pricing.
• Handle customer inquiries, complaints, and resolve issues effectively.
• Maintain a high level of customer satisfaction.
• Dispatching:
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• Efficiently schedule and dispatch technicians based on customer needs and technician availability.

• Monitor technician locations and progress using Service Titan’s dispatch board.
• Optimize routes to maximize efficiency and minimize travel time.
• Communicate effectively with technicians and provide necessary updates.
• Office Management:
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• Manage daily office operations, including filing, data entry, and record keeping.

• Process invoices, payments, and other financial transactions within Service Titan.
• Maintain accurate customer and technician records in Service Titan.
• Order and manage office supplies.
• Assisting with reporting within Service Titan.
• Service Titan Expertise:
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• Utilize Service Titan’s features for scheduling, dispatching, invoicing, reporting, and customer management.

• Troubleshoot Service Titan issues and provide training to other staff members as needed.
• Stay up-to-date on Service Titan updates and best practices.
• Generate and analyze reports to improve operational efficiency.
• Utilize Service Titan marketing features, such as email and text campaigns.