Privately held and Canadian owned, AMG Metals Inc. has been a market leader in Sign Structures, Bridges and Light Poles since 1980, supplying projects in Canada and the USA. We have the ability to do the job from start to finish; design, engineer, and build, with the ability to meet required specifications through advanced FEA modelling, complemented with the latest in sophisticated 3D modelling/detailing software.
JOB SUMMARY:
Reporting to the Sales Manager, the Customer Service Representative will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This role focuses on understanding customer needs, providing accurate information, and delivering prompt, professional service. The ideal candidate is passionate about customer care, has strong problem-solving abilities, and demonstrates excellent communication skills to build rapport and maintain customer satisfaction.
JOB REQUIREMENTS:
- Quote customers with system generated quotes.
- Create custom quoting and identify PC or additional service costs.
- Input orders into SAP
- Ensure high customer retention and satisfaction levels in delivering exceptional service and support.
- Advocate for the customer within the Company to ensure their needs are prioritized.
- Collaborate with internal teams to address customer feedback, resolve issues and ensure the smooth delivery of products and services.
- Send POs internally and externally as needed.
- Review customer pricing to ensure proper margins are achieved.
- Assist with pricing for internal use.
- Maintain and create BOM for all groups within the business.
- Assist with SAP training for all groups within the business.
- Create and receive work orders in a timely manner.
- Receive steel profiles accordingly.
- Review project cost on a as needed basis.
- Other duties as assigned.
QUALIFICATIONS:
- Minimum 2 years experience working as a Customer Service Representative or in a similar role.
- Post-secondary education in business or related field of study would be an asset.
- Strong knowledge in SAP including the ability to build templates within the system required.
- High attention to detail.
- Previous experience trouble shooting and investigating arising conflicts.
- Strong organization and ability to meet deadlines.
- High capability of learning and sharing knowledge throughout the business.
- Advanced knowledge of Microsoft Office Suite.
AMG Metals encompasses a diverse collection of successful businesses, but our spirit isn’t found in the diversity of our portfolio; it’s found in the diversity of our people. At AMG, we believe that our greatest opportunity for continued success is fostered in the belief that every voice matters. Each one of us has a unique story and we promise to do our part to ensure that those stories are heard, seen, acknowledged, and supported. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
AMG Metals is committed to meeting the accessibility needs of persons with disabilities in an effective and timely manner in accordance with the applicable standards set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. We foster an inclusive organizational culture as an Equal Opportunity Employer.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care
Ability to commute/relocate:
- East Gwillimbury, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In perso
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