We are a leading manufacturer and distributor of specialist medical devices to hospitals and other healthcare institutes in the UK and Europe. Due to expansion and increasing sales, we are looking for enthusiastic and self-motivated persons who have a positive can-do attitude with excellent communication skills to join our team.

Responsibilities:

• Acting as a point of contact for a variety of stakeholders on both an inbound and outbound call basis.
• Answering patient queries and going above and beyond to support our service users.
• Responding accurately to emails and phone enquiries in a timely, considerate and professional manner.
• Supporting the field team in answering any queries in a prompt manner.
• Accurately and precisely inputting and storing data onto the current database.

Requirements:

• Highly organised, detail-orientated individual.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office/Google Workspace applications.
• The ability to learn and adapt to new internal systems.
• Previous customer service experience.
• Remains calm and in control when faced with potentially difficult calls.
• A strong understanding and respect for confidentiality is important.
• A caring and mature approach to patient care.

Job Type: Full-time
Pay: From £12.58 per hour

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Store discount

Education:

• GCSE or equivalent (preferred)

Experience:

• Administrative: 1 year (preferred)

Work Location: In perso

• Acting as a point of contact for a variety of stakeholders on both an inbound and outbound call basis.
• Answering patient queries and going above and beyond to support our service users.
• Responding accurately to emails and phone enquiries in a timely, considerate and professional manner.
• Supporting the field team in answering any queries in a prompt manner.
• Accurately and precisely inputting and storing data onto the current database