Customer Service Representative at Amynta Group

Baltimore, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

18.0

Posted On

03 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention to Detail, Listening Skills, Data Analysis, Time Management, Interpersonal Skills, Professional Appearance

Industry

Insurance

Description

We’re thrilled that you are interested in joining us here at the Amynta Group! POSITION SUMMARY We’re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Customer Service Representative at our Hunt Valley, MD location. The compensation for this position is $18.00 per hour, with possible opportunities for overtime. The Company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. Full time position with several available shifts. Apply now! Position Posted 5/9/2025 Processes requests for title documents received via email and phone, as well as client requests, and be able to respond professionally and accurately to those inquiries. Possesses in depth knowledge of the entire title management process including mail and document handling, Title Follow-up, Release, Relocations, Duplicates, etc ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Ability to handle all job duties and responsibilities of CSR I Ability to listen and respond appropriately and professionally to calls and emails regard title issues and inquiries Ability to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues Ability to maintain various client requirements and act accordingly for multiple clients at one time Complete various title transactions within the full title management scope (releases, pulls, corrections, duplicates, etc.) Review account and title histories and provide thorough, accurate updates to clients including title status, password resets, billing questions Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off of client/scenario/timing Ability to look deeper into an account or issue and identify potential system or process issues Escalated follow-up and situational accounts BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE) High school diploma AA degree or higher preferred. Experience in industry can be substitute 2-4 years’ related experience (Preferred) Comprehensive knowledge of subject matter MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS Excellent written and verbal communication skills Strong attention to detail Strong listening and reading comprehension skills to handle incoming inquiries Ability to analyze data and present recommendations based on outcomes of analysis Strong work ethic and excellent time management skills Strong interpersonal skills and ability to work well with people throughout the organization Willingness to maintain a professional appearance and provide a positive company image Willingness to work non-traditional shifts which meet the needs of the team and company Ability to perform under minimal supervision Accurate keyboarding skills * Amynta reserves the right to change job descriptions at any time based on business conditions/need, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. Reasonable accommodations may be made to enable individuals with disabilities to perform required job duties and functions. The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process. About Us Amynta Group is a premier insurance services company with more than $3.5 billion in managed premium and 2,000 associates across North America, Europe, and Australia. An independent, customer-centered and underwriting-focused company, Amynta serves leading carriers, wholesalers, retail agencies, auto dealers, OEMs, and consumer product retailers with innovative insurance and warranty protection solutions. Amynta operates through three segments: Managing General Agencies; Warranty, including automotive, consumer and specialty equipment; and Specialty Risk Services. For more information, visit amyntagroup.com. Benefits This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. https://cigna.com/legal/compliance/machine-readable-files

Responsibilities

Processes requests for title documents received via email and phone, responding professionally and accurately to inquiries. Completes various title transactions within the full title management scope and provides thorough updates to clients.