Customer Service Representative at Anchor Group Mgmt

Schaumburg, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Math Skills, Attention to Detail, Computer Proficiency, Microsoft Office, Organization Skills, Problem Solving, Tact, Patience, Escalation, Payment Processing, Reconciliation, Refund Processing, Cancellation Processing, Task Management

Industry

IT Services and IT Consulting

Description

Description Essential Duties and Responsibilities Answer a high volume of incoming calls from customers. Process customer credit card and electronic check payments. Respond to all customer service email inquiries or forward inquiry to the appropriate party. Answer basic and complex customer questions, researching when necessary to respond accurately. Respond to customer complaints with tact and patience in order to increase customer satisfaction. Properly escalate customer concerns to management when necessary. Post customer payments by applying check and credit card transactions to individual policies. Reconcile payment transactions for accuracy. Perform all other cash application duties, including payment transfers between policies, fee reversals and account write offs. Review credit balance report and request necessary policy refunds. Process Cancellation and Reinstate requests. Additional duties as required. However, priority will be given to the customer call center. Assisting the operations team with various task. Requirements Education and/or Experience High school diploma or GED. Minimum of 3 years’ experience in customer service, experience within the insurance industry preferred. Superior communication skills, including verbal and written. Strong knowledge and application of basic math skills. Commitment to accuracy and high level of attention to details. Computer proficiency with the ability to operate within multiple systems simultaneously. Knowledge of the Microsoft Office products, including Word and intermediate knowledge of Excel. Ability to work in a fast paced, call center environment. Strong organization skills and ability to quickly transition from one task to another. Commitment to company and individual goals. Desire for professional growth within the organization.

Responsibilities

The Customer Service Representative will handle a high volume of incoming calls, process payments, and respond to customer inquiries and complaints. They will also assist with various operational tasks and ensure customer satisfaction through effective communication and problem resolution.