Customer Service Representative at Apparel Group

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Inquiry Resolution, Order Management Support, Feedback and Escalation, Database Management, Policy and Product Knowledge, Strong Phone Contact Handling Skills, Active Listening, Familiarity with CRM Systems, Excellent Communication Skills, Presentation Skills, Multitasking, Time Management, Empathy, Customer-Oriented Attitude, Teamwork, Professionalism Under Pressure

Industry

Retail Apparel and Fashion

Description

About the Company 6thStreet.com is an omnichannel fashion & lifestyle destination that offers 1400+ fashion & beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain & Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks & Spencers, Dune London, Charles & Keith, Aldo, Crocs, Birkenstock, Skechers, Levi’s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC’s first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online & offline shopping with online browsing & smart fitting rooms. Overview: As a Customer Service Representative at our fast-paced e-commerce company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and live chat. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure. Job Duties & Responsibility: Customer Inquiry Resolution: Respond promptly to customer inquiries, including order status, product information, and shipping details. Handle and resolve customer complaints with professionalism and patience. Order Management Support: Assist customers with placing or ducts to provide accurate information to customers. Participate in training sessions to improve knowledge and customer service skills. ders, returns, exchanges, and refunds. Work closely with logistics and warehouse teams to ensure timely delivery of orders. Feedback and Escalation: Collect customer feedback and communicate this feedback to the relevant departments for improvement. Escalate unresolved issues to the appropriate internal teams or management. Database Management: Keep records of customer interactions, transactions, comments, and complaints. Update customer information in the database during and after each contact. Policy and Product Knowledge: Stay up-to-date with company policies, procedures, and pro Required Qualifications: High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Excellent communication and presentation skills. Ability to multitask, prioritize, and manage time effectively. Empathy and a customer-oriented attitude. Ability to work in a team and maintain professionalism under pressure. Benefits: Full-time role Competitive salary Company employee discounts across all brands Medical & health insurance Collaborative work environment Good vibes work culture.

Responsibilities

As a Customer Service Representative, you will be the first point of contact for customers, providing professional service through various channels. Your role involves resolving issues, answering questions, and ensuring a seamless shopping experience.