Customer Service Representative – Apparel Manufacturing at Royal Apparel

Town of Smithtown, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

25.0

Posted On

03 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, Communication, Interpersonal Skills, Organization, Multitasking, Microsoft Outlook, Microsoft Excel, ERP Systems, Inventory Management, EDI, Purchase Orders, Shipping Processes

Industry

Retail Apparel and Fashion

Description

Description About the Company We are an established apparel manufacturer serving retailers, brands, Promotional industry and distributors nationwide. Our team is committed to delivering quality products and exceptional service. We are seeking a motivated Customer Service Representative to join our Hauppauge office and support our growing customer base. Position Summary The Customer Service Representative will serve as the primary contact for customers regarding orders, shipments, product information, and account inquiries. The ideal candidate is detail-oriented, organized, and able to manage multiple priorities in a fast-paced manufacturing environment. Responsibilities Respond to customer inquiries by phone and email in a professional and timely manner Enter and process customer orders accurately Monitor order status and communicate updates to customers Coordinate with production, warehouse, and shipping departments to ensure timely fulfillment Resolve customer concerns and order discrepancies Process returns, exchanges, and credits as needed Maintain accurate customer records and documentation Assist sales representatives with customer account support Generate reports and perform administrative duties as required Job Type: Full-Time Schedule: Monday–Friday, 9:00 AM–5:30 PM What We Offer Competitive pay Health insurance benefits Dental & Vision benefits Paid time off and holidays 401(k) plan Profit Sharing company contributes Stable, growing company with opportunities for advancement Friendly and collaborative work environment Requirements Required: 2+ years of customer service experience Strong communication and interpersonal skills Excellent organizational and multitasking abilities Proficiency with Microsoft Office, particularly Outlook and Excel Ability to work independently and as part of a team Preferred: Experience in apparel, textile, fashion, manufacturing, or wholesale industries Experience with ERP, order management, or inventory systems Knowledge of EDI, purchase orders, and shipping processes

Responsibilities

The representative serves as the primary contact for customers regarding orders, shipments, and account inquiries. They are responsible for processing orders accurately and coordinating with production and warehouse departments to ensure timely fulfillment.