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Customer Service Representative - Appointment Coordinator at Mills Automotive Group
Baxter, Minnesota, United States -
Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

18.0

Posted On

21 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Appointment Scheduling, Communication Skills, Organization, Attention To Detail, Scheduling Software, Professionalism, Problem Solving, Record Keeping, Follow Up

Industry

Motor Vehicle Manufacturing

Description
Description We're seeking a friendly and organized Customer Service Representative to join our team. In this role, you'll be the first point of contact for our customers, helping them schedule service appointments and ensuring a smooth experience from their initial call through to their visit. Primary Responsibilities: Answer incoming calls and respond to inquiries about our services Schedule, confirm, and manage service appointments efficiently Maintain accurate records in our scheduling system Provide clear information about services, timing, and what customers can expect Handle appointment changes and cancellations professionally Follow up with customers as needed to ensure satisfaction What We're Looking For: Excellent communication skills and a genuine desire to help people Strong organizational abilities and attention to detail Comfortable using scheduling software and learning new systems Ability to remain calm and professional during busy periods Reliable and punctual with a positive attitude The starting hourly pay rate range for this position is $16.00 – $18.00+ and will be evaluated based upon relevant skills, training, experience, education and other job-related factors permitted by law. We offer YOU: Opportunity for growth and advancement within our Company! Leader in our industry for overall Employment Package! Medical Insurance Dental Insurance Vision Plan Health Savings Account Cafeteria Plan Life Insurance Employer sponsored 401(k) & potential Profit Sharing Paid Time Off Designated Paid Holidays The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company! Mills - A Trusted Tradition Since 1922!
Responsibilities
The primary responsibilities involve serving as the initial point of contact for customers, focusing on efficiently scheduling, confirming, and managing service appointments. This role also requires maintaining accurate records and providing clear information regarding services and expectations.