Education:

• GCSE or equivalent (required

Your duties will include:

• Respond promptly to customer inquiries via the most appropriate format to deliver excellent customer service.
• Provide accurate information and client products and services, policies, and procedures.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Process orders, forms, applications, and requests.
• Maintain detailed and accurate customer records in the CRM/WMS system.
• Collaborate with other departments to address customer needs and escalate complex issues when necessary.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
• Maintain the inquiry inbox to agreed service levels ensuring contact and resolutions times are adhered.
• Identify and report trends in customer feedback to improve services and processes.
• Participate in training and development programs to stay updated on company products and services.
• Contribute to a positive team environment and support team members as needed.
• Support client onboarding process as required from time to time.

Job Types: Full-time, Permanent, Apprenticeship
Pay: £14,722.50-£24,570.00 per year

Benefits:

• Free parking
• On-site parking
• Transport links

Ability to commute/relocate:

• Daventry NN11: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Work authorisation:

• United Kingdom (required)

Location:

• Daventry NN11 (preferred)

Work Location: In person
Application deadline: 24/07/2025
Reference ID: JD/1707/NN11
Expected start date: 28/07/202