Customer Service Representative - AR at Teksystems Global Services LLC

Little Rock, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

20.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Entry, Claims Resolution, Complaint Resolution, Microsoft Office Suite, ERP Systems, Oracle, Email Management, SAP, Pricing Validation, Microsoft Excel, Power BI, Communication Skills, Problem-Solving, Multi-tasking

Industry

IT Services and IT Consulting

Description

Job Title: Customer Service Representative - ARJob Description As a Customer Service Specialist, you will provide exceptional support related to sales, promotions, installations, and communications. Your primary objective will be to maintain strong customer relationships and ensure the fair and effective resolution of claims and complaints, all in alignment with consumer laws. Responsibilities Deliver customer service across sales, promotions, and installation processes. Resolve customer claims and complaints fairly and effectively. Maintain positive customer relations and satisfaction. Develop and implement organization-wide initiatives to inform and educate customers. Create improvement plans based on customer survey feedback. Support outside sales representatives' requests. Answer inbound calls from the phone queue, which is not heavy in volume. Manage order entry processes. Essential Skills 2+ years of customer service experience, preferably in call center or sales support with order entry. Proficiency in Microsoft Office Suite. Experience in order entry and processing orders in an ERP system, with a preference for Oracle experience. Ability to manage an email inbox. Additional Skills & Qualifications Experience with SAP. Checking and validating pricing. Proficiency in Microsoft Excel. Experience with Power BI. Detail-oriented with strong verbal and written communication skills. Ability to handle stress well. Strong multi-tasking and problem-solving skills. Why Work Here? Join a company that offers comprehensive benefits including 8 sick days a year, 1 week of vacation with an increase to 4 weeks after 5 years of service, and a 401K match program. Enjoy a yearly company bonus based on performance, a sign-on bonus upon conversion, and medical, dental, vision, and life insurance. Additionally, health insurance covers 100% of costs after the deductible. Experience a supportive and growth-oriented work environment. Work Environment This position follows a hybrid work model from Monday to Friday, located in either Louisiana or Arkansas. Working hours are from 8 AM to 6 PM CST, and candidates must live in the CST time zone. The role includes a comprehensive 3-week training program. Job Type & Location This is a Contract to Hire position based out of Little Rock, AR. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Little Rock,AR. Application Deadline This position is anticipated to close on Mar 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Customer Service Specialist will deliver support across sales, promotions, and installation processes, focusing on maintaining positive customer relations and ensuring fair resolution of claims and complaints in alignment with consumer laws. Key duties include managing inbound calls, handling order entry, developing customer education initiatives, and creating improvement plans based on feedback.