Customer Service Representative

at  Ardene

Location Details: Head Office
PostalCode: H7X 4G8
Category: Corporate
Requisition Number: 17005-CSRFT-1-27-25
Date Opened: January 27, 2025
Number of Openings: 1
Job Type: Permanent
Pay Class: Full Time
Education: High School Diploma or equivalent
Career Level: Entry Level
Who We Are:

WHO WE ARE:

We are looking for a Customer Service Representative to join our team. This is a full time, permanent position from Monday-Friday, 9AM-5PM.
Results driven, the Customer Service Representative provides flawless customer service to all inquiries received through our different channels.
The Customer Service Representative supports the organization’s efforts to ensure full satisfaction of its customers by providing and processing information in response to inquiries, concerns and requests about products and services, with professionalism and courtesy.

Reporting to the Customer Service Manager, the Customer Service Representative’s main responsibilities include, but are not limited to:

• Acts as the main company and brand representative of Ardene for over 300+ stores across North America;
• Responds to customer emails, calls and inquiries on other platforms, daily;
• Identifies customer’s needs and reacts accordingly following established processes;
• Collaborates with different internal departments to ensure all customer’s needs are taken care of and follows brand guidelines;
• Assists the e-commerce department during peak periods;
• Other tasks as required.

• Acts as the main company and brand representative of Ardene for over 300+ stores across North America;
• Responds to customer emails, calls and inquiries on other platforms, daily;
• Identifies customer’s needs and reacts accordingly following established processes;
• Collaborates with different internal departments to ensure all customer’s needs are taken care of and follows brand guidelines;
• Assists the e-commerce department during peak periods;
• Other tasks as required