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Customer Service Representative at Ardent Management Services Org
Lubbock, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Interpersonal Skills, Customer Service, Organization, Multitasking, Professional Demeanor, Teamwork

Industry

Description
Description Renew Collision Center is seeking a Customer Service Representative to join our team in Lubbock! The ideal candidate will be a friendly, organized, and dependable professional who enjoys helping customers and supporting a busy team. This role functions primarily as a customer service professional supporting our customers throughout the repair process. Responsibilities: Greet customers and provide updates throughout the repair process Answer phone calls and respond to inquiries promptly and professionally Assist estimators with scheduling, documentation, and customer coordination Work with customers during the vehicle drop-off and delivery process Collect and verify required signatures, authorizations, payments, and insurance information Communicate professionally with customers and internal teams via phone, email, and text messaging Follow up on open tasks and support a positive customer experience Benefits: 2 Weeks paid time off annually, plus 6 paid holidays Health, dental, vision insurance available on your first day of work Retirement plan with company match Company-paid life and short-term disability insurance Weekly pay via direct deposit Requirements Qualifications: Strong communication and interpersonal skills Previous experience in customer service; experience in auto repair or insurance is a plus Ability to multitask and stay organized in a fast-paced environment Professional demeanor and a team-first attitude Renew Collision Center is a new auto body repair shop in the Lubbock area. We are proud to serve our local Lubbock and surrounding area customers with quality repairs and excellent service. If you're ready to be part of a growing team with a passion for providing a great customer experience, we’d love to meet you!
Responsibilities
The Customer Service Representative will greet customers and provide updates throughout the repair process while assisting estimators with scheduling and documentation. They will also communicate with customers and internal teams to ensure a positive customer experience.