OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional support to our clients and ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to handle various inquiries while maintaining a positive attitude.

SKILLS

• Proficiency in English; multilingual or bilingual abilities are a plus.
• Strong customer service skills with experience in call center environments preferred.
• Excellent phone etiquette and communication skills to engage effectively with clients.
• Solid computer skills, including familiarity with Microsoft Office applications.
• Ability to perform data entry accurately and efficiently.
• Strong analysis skills to assess customer needs and provide appropriate solutions.
• Previous experience in sales or client services is advantageous.
• Typing proficiency for efficient documentation of customer interactions. Join us as we strive to deliver outstanding service experiences that foster lasting relationships with our customers. Your contributions will be vital in helping us achieve our goals while growing your career in a supportive environment.
  Job Type: Part-time
  Pay: $14.00 - $16.00 per hour
  Expected hours: 6 – 15 per week
  Work Location: In perso

• Respond promptly to customer inquiries via phone, email, and chat, ensuring high-quality customer service.
• Provide support for client services, addressing concerns and resolving issues effectively.
• Conduct outbound calling to follow up with customers or gather feedback on services.
• Maintain accurate records of customer interactions and data entry tasks in the system.
• Utilize Microsoft Office tools for documentation and reporting purposes.
• Assist in sales efforts by identifying opportunities for upselling or cross-selling products and services.
• Handle cash transactions accurately when required, ensuring compliance with company policies.
• Collaborate with team members to improve overall customer satisfaction and service delivery.