Customer Service Representative - Assessment at Hire with Reef

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

0.0

Posted On

10 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer support, Problem resolution, Communication skills, Instructional guidance, CRM software, Assessment platforms, Detail-oriented, Troubleshooting, Documentation, Educational support

Industry

technology;Information and Internet

Description

Customer Service Representative - Assessment Position: Customer Service Representative - Assessment Location: Remote (work from home) working Australia business hours Employment Type: Full-Time Salary: Competitive, commensurate with experience The Customer Service Representative for Assessments will be integral in supporting our clients through their assessment processes, ensuring they receive an exceptional level of service. In this role, you will assist customers with inquiries related to assessments, provide detailed instructions, and help resolve any issues that arise during the assessment lifecycle. Your passion for helping others and your ability to communicate effectively will contribute to a positive and informed customer experience, while your organizational skills will be key in managing multiple assessments simultaneously. RequirementsKey Responsibilities Customer Support – Serve as a primary point of contact for clients regarding assessment inquiries through various communication channels including phone, email, and chat. Problem Resolution – Effectively troubleshoot and resolve issues related to assessments and provide timely updates to customers. Instructional Guidance – Provide clear instructions to clients regarding assessment procedures and requirements. Collaboration – Work with internal teams to escalate issues and ensure a smooth assessment experience for customers. Documentation – Maintain accurate records of customer interactions and ensure all issues are logged appropriately in the company's CRM. Required Skills & Qualifications Proven customer service experience – Previous work in a customer service role, particularly in assessments or educational support is strongly preferred. Excellent communication skills – Strong verbal and written communication skills to effectively assist customers. Strong problem-solving skills – Ability to identify problems and persistently work towards satisfactory resolutions. Detail-oriented – Demonstrated ability to handle complex processes with accuracy. Tech-savvy – Proficient with CRM software, assessment platforms, and standard office software suites. Preferred Qualifications Experience in educational assessment – Familiarity with standardized testing or educational assessments is a plus.

Responsibilities

The Customer Service Representative will serve as the primary point of contact for assessment inquiries and provide instructional guidance to clients. They are also responsible for troubleshooting issues, maintaining accurate CRM records, and collaborating with internal teams to ensure a smooth assessment experience.