ABOUT HOMESPUN REFILLERY

Homespun Refillery is more than a store — we’re a community hub for sustainable living. Our mission is to make low-waste, eco-friendly living easy and accessible. We provide exceptional service, thoughtfully curated products, and a welcoming experience for every customer.
We’re looking for someone who thrives in a hands-on retail environment, loves customer interaction, and has the drive to take on operations and leadership responsibilities as the business grows. This role starts as a Customer Service Representative, with the potential to grow into an Assistant Operations Manager role based on performance and fit.

REQUIREMENTS

• Retail or customer service experience required; leadership experience is an asset
• Strong communication skills with the ability to engage effectively with customers and team members
• Excellent problem-solving skills and the ability to think critically under pressure
• Proficiency with POS systems (experience with Square is an asset)
• Ability to work flexible hours, including weekends and holidays
• A passion for sustainable living and providing exceptional customer experiences
• Familiarity with performance metrics and data analysis is a plus
  Join our team as a Customer Service Representative and explore the opportunity to grow into an Assistant Operations Manager role. This is your chance to make a real impact on our customers’ journey while helping lead a passionate, sustainability-driven team!
  Job Type: Full-time
  Pay: $20.00-$25.00 per hour
  Expected hours: 30 – 38 per week

Benefits:

• Store discount

Application question(s):

• Are you able to available to work Saturday shifts? (10am-5pm)

Work Location: In perso

KEY RESPONSIBILITIES (CUSTOMER SERVICE ROLE)

• Deliver exceptional customer service — greet customers, answer questions, and help them find products
• Operate POS system, process transactions, and assist with daily cash-out
• Maintain store appearance, merchandising, and product displays
• Restock shelves and prepare products for sale (labeling, filling, etc.)
• Support daily cleaning and sanitation tasks to ensure a fresh and welcoming store environment

POTENTIAL FUTURE RESPONSIBILITIES (ASSISTANT OPERATIONS MANAGER ROLE)

• Supervise and mentor the customer service team to ensure high-quality service standards are met
• Develop and implement strategies to improve the overall customer experience
• Monitor team performance metrics and provide feedback to enhance productivity
• Handle escalated customer inquiries and resolve issues effectively and efficiently
• Conduct regular training sessions to keep the team updated on products, services, and best practices
• Analyze customer feedback to identify trends and areas for improvement
• Prepare reports on team performance, customer satisfaction, and operational efficiency
• Assign daily cleaning tasks and keep staff on schedule
• Assist with inventory management: stock counts, data entry, and reorder prep
• Coordinate deliveries and production schedules
• Maintain and coordinate the in-house production schedule, including making products
• Prepare payroll data and reconciliation reports
• Assist with staff scheduling and support training for new team members
• Implement action plans to improve efficiency and team performance