THIS IS AN EMAIL-BASED, CUSTOMER SERVICE REPRESENTATIVE (90% EMAIL, 10% CALLS)

The Customer Service Representative plays a vital role in supporting the Customer Service Supervisor and the department by managing daily activities. These activities include creating and issuing invoices, initiating billing cycles, verifying charges, and generating quotes for freight while adhering to established company policies and procedures. The representative provides exceptional customer service support through email and telephone communications.

ESSENTIAL SKILLS

• Proficient in data entry and customer service.
• Ability to manage and communicate effectively with customers utilizing email 90% of the time and phone 10% with internal teams.
• Experience in customer support and call center operations.
• Knowledge of logistics, transportation, and freight processes.

ADDITIONAL SKILLS & QUALIFICATIONS

• High School diploma or GED equivalent.
• Efficiency in the use of MS Office, particularly email for customer communication.
• One-year of business billing experience is desirable.
• Experience in the transportation or logistics industry is a plus.

RESPONSIBILITIES

• Create and issue invoices accurately and efficiently.
• Initiate billing cycles and verify appropriate charges.
• Generate quotes for freight using established company policies and procedures.
• Provide excellent customer service support via telephone and email.
• Manage and communicate with customers primarily through email, handling around 100-200 emails/updates per day.
• Give status updates and proof of delivery to customers.
• Manage internal orders with the warehouse and collaborate with billing teams.

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave