Customer Service Representative at Aston Carter

Decatur, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

24.0

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excel, Order Entry, Data Entry, Reporting, Order Tracking, Communication, Team Player, Logistics Knowledge, Inventory Management

Industry

Staffing and Recruiting

Description

Job Description Join a leading food ingredient manufacturer as a Customer Service Representative, where you'll play a crucial support role for the Customer Service Associates. This opportunity offers a pathway for career advancement within the company. Responsibilities Assist Customer Service Representatives with updating and maintaining sales orders in the ERP system. Perform order entry and data entry tasks with a high degree of accuracy. Generate and maintain Excel-based reports to support sales and customer service operations. Monitor and track order status, ensuring timely communication of updates or issues. Collaborate with production, logistics, and sales teams to resolve order discrepancies or delays. Support process improvements and documentation efforts within the customer service function. Provide backup support to Customer Service Representatives during peak periods or absences. Essential Skills Proficiency in Excel. Experience in customer service within a manufacturing environment. Experience in order management, managing assigned customer accounts. Effective and timely communication skills. Ability to work as a team player, collaborating with a team of Customer Service Representatives and other departments. Additional Skills & Qualifications Logistics knowledge. Data entry expertise. Inventory management skills. Experience in supply chain processes. Work Environment This role requires a hybrid work schedule with on-site presence on Tuesday through Thursday and remote work on Monday and Friday. Standard hours are Monday to Friday, 8:00 AM to 4:30 PM. Initial training will be conducted on-site, Monday through Friday, from 8:30 AM to 5:00 PM for 3-4 weeks. This position offers a foot in the door with opportunities for internal advancement and the ability to apply for positions outside of your area. Job Type & Location This is a Contract to Hire position based out of Decatur, IL. Pay and Benefits The pay range for this position is $22.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Decatur,IL. Application Deadline This position is anticipated to close on Feb 27, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Responsibilities

The representative will assist Customer Service Associates by updating and maintaining sales orders in the ERP system, performing accurate order entry, and generating Excel-based reports. They will also monitor order status and collaborate with internal teams to resolve discrepancies or delays.