Customer Service Representative at Aston Carter

Lodi, California, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

23.0

Posted On

28 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Industrial Retail Knowledge, Parts Knowledge, Quoting, Order Entry, Shipping Coordination, Communication, Multitasking, Computer Skills, Excel, Microsoft Office, Phone Etiquette, Organization, Attention To Detail, Mechanical Aptitude, Math

Industry

Staffing and Recruiting

Description

OPEN TO CANDIDATES WHO COME FROM INDUSTRIAL RETAIL WHO HAVE CUSTOMER SERVICE EXPERIENCE AND KNOWLEDGE OF PARTS! Responsibilities Develop a working rapport with our national customer base. Work strategically with customers, peers, and management. Review customer requests and provide quotes to match requirements. Follow up via email and phone to determine if quotes have been won or lost. Receive and enter customer orders accurately. Coordinate shipping to meet customer expectations. Collaborate with Production Control, Manufacturing, Purchasing, Engineering, and Accounting departments throughout the quoting and order processes. Review and resolve customer issues that may arise. Commit to daily learning and putting in 100% effort. Essential Skills Strong computer skills with an emphasis on using Excel and Microsoft Office. Ability to multitask in a fast-paced environment. Exceptional oral and written communication skills. Excellent phone call etiquette. Strong organizational skills and attention to detail. Additional Skills & Qualifications Previous experience with ERP systems is useful but not required. Ability to read and interpret basic blueprints is desired but not required. Possess some mechanical aptitude. Basic math knowledge with some geometrical functions. College, community college degree, or online classes (certificate) is a plus but not required. Enthusiasm, self-confidence, and a positive attitude. High school diploma or equivalent experience is required. Dispatch experience preferred, but not required. Work Environment The work schedule is Monday through Friday from 7 am to 4:30 pm. The role involves using various technologies including SAP, Microsoft Office, and RF scanners. It is important to be customer service-oriented and capable of handling multiple tasks in a dynamic setting Job Type & Location This is a Contract to Hire position based out of Lodi, CA. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Lodi,CA. Application Deadline This position is anticipated to close on Mar 9, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Responsibilities

Responsibilities include developing rapport with the national customer base, reviewing requests, providing quotes, entering orders accurately, and coordinating shipping to meet expectations. The role requires collaboration across multiple internal departments throughout the quoting and order processes.