Customer Service Representative at Aston Carter

Irvine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

27.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, Inventory Monitoring, Vendor Communication, Crm Software, Erp Systems, Order Entry, Nutraceutical Industry, Pharmaceutical Industry, Medical Device Industry, Inventory Control, Administrative Support, Microsoft Office, Problem Solving, Proactive

Industry

Staffing and Recruiting

Description

Job Title: CoordinatorJob Description We are seeking a dedicated Coordinator to join our team and handle customer inquiries, process orders, and collaborate with our staff or contracted medical professionals to ensure accurate product ordering. The role involves monitoring inventory levels, communicating with purchasing and planning teams when stock is low, and interacting with both internal and external vendors and customers. You will also utilize our internal CRM system to document communications effectively. This position is characterized by a focus on quality interactions, with some calls lasting over 30 minutes and a significant volume of email correspondence. Responsibilities Answer customer questions and address concerns. Process customer orders accurately and efficiently. Collaborate with staff or contracted doctors and nurses to ensure the correct products are ordered. Monitor inventory levels and communicate with purchasing/planning teams when stock is low. Communicate effectively with internal and external vendors and customers. Document communications using our internal CRM system. Essential Skills Experience with ERP systems and CRM software. Strong customer service skills. 1-2+ years in a customer service or order entry role. Experience in the nutraceutical, pharmaceutical, or medical device industry is highly preferred. Overall understanding of purchase orders and product order forms. Additional Skills & Qualifications Experience with inventory control and administrative support. Proficiency in Microsoft Office. Work Environment Join a health manufacturer specializing in herbal supplements that blend traditional Chinese medicine with modern nutritional science. Our formulations support detoxification, immune balance, stress relief, and overall wellness. We are committed to quality, safety, and innovation, producing liquid herbal products using standardized processes for consistency and effectiveness. We serve both local and global communities, aiming to help individuals restore balance and vitality through trusted, plant-based solutions. This is a 100% onsite position with hours from 9:00 AM to 5:30 PM, including a 30-minute lunch break. Our team consists of around 21 employees, with plans to grow to 50 by the end of the year. The role requires flexibility to learn through shadows and teach-backs, as formal training is being developed. A proactive, creative problem solver who thrives in a fast-paced, startup-like environment will excel in this role. Job Type & Location This is a Contract to Hire position based out of Irvine, CA. Pay and Benefits The pay range for this position is $25.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Irvine,CA. Application Deadline This position is anticipated to close on Feb 20, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Responsibilities

The Coordinator will handle customer inquiries, process orders accurately, and collaborate with medical professionals to ensure correct product ordering. Responsibilities also include monitoring inventory, communicating stock needs to purchasing teams, and documenting all interactions using the internal CRM system.