REQUIREMENTS

• SAP experience
• Proven experience in customer service or client services is preferred.
• Strong communication skills with the ability to convey information clearly and effectively.
• Proficiency in analyzing situations and providing effective solutions.
• Familiarity with office procedures and practices, including cash handling.
• Ability to type efficiently while managing multiple tasks simultaneously.
• A positive attitude, strong work ethic, and a commitment to delivering high-quality customer support.

• Handle inbound and outbound calls with professionalism and courtesy, ensuring excellent phone etiquette.
• Provide outstanding customer service by addressing client inquiries, concerns, and requests promptly.
• Analyze customer issues to determine appropriate solutions and follow up to ensure resolution.
• Maintain accurate records of customer interactions and transactions in the office system.
• Process cash handling transactions accurately while adhering to company policies.
• Collaborate with team members to improve customer service processes and enhance client satisfaction.
• Type correspondence and documentation as needed to support customer service efforts.