Customer Service Representative at ATN International Inc

, , Guyana -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Sales, Transaction Processing, Inventory Management, Cash Handling, Queue Management, Problem Solving, Interpersonal Communication, Analytical Skills, Time Management, Computer Proficiency, Conflict Resolution

Industry

Telecommunications

Description

Title: Customer Service Representative (CSR) Department: Mobile – Retail Location: Grove Retail Store Reports To: Supervisor – Retail Store Employment Type: Full-Time Job Summary: The Customer Service Representative (CSR) is the front-line representative and face of the organization within the Retail channel. They are responsible for promoting and selling the company’s products and services, delivering exceptional customer experience, and ensuring customers receive accurate information and support for their inquiries. Key Responsibilities: * Deliver exceptional customer experience aligned with the company's mission of customer centricity. * Maintain excellent knowledge of all company products, services, promotions, and sales campaigns. * Promote and sell ONE products and services to achieve set sales targets. * Accurately process sales transactions in accordance with company standards. * Adhere to Walk-Out-Working procedures and First Contact Resolution (FCR) practices. * Accept payments for products and services. * Maintain accountability for all inventory assigned and in-hand. * Encourage customer adoption and usage of kiosks and emerging technologies. * Conduct accurate daily cash and inventory checks and balances. * Prepare and submit required cash and inventory reports. * Participate in sales floor activities, ensuring effective queue management and customer engagement. * Prepare tickets and raise system queries on behalf of customers. * Liaise with team members and other departments to follow up on escalations and resolve customer issues. * Participate in coaching, training, and assessments and demonstrate required competencies. * Demonstrate strong proficiency across all systems, applications, and software used to serve customers. Education & Experience: * At least five (5) CSEC subjects or equivalent studies * 2+ years of working experience in Retail/Sales or Customer Service. Desirable Skills (Optional but Advantageous): * Excellent written and verbal communication skills. * Strong interpersonal, analytical, and problem-solving abilities. * Ability to prioritize and manage multiple tasks in time-sensitive environments. * High professionalism, confidentiality, and discretion. * Ability to work independently and collaboratively. * Strong command of computer systems, software, and technology platforms. * Ability to work effectively in a fast-paced, dynamic environment. * Strong cultural awareness, ethics, and adherence to organizational values. * Flexibility to adapt to various personalities and organizational needs. Salary Scale: The successful applicant will receive an attractive remuneration & benefits package. Only shortlisted candidates will be contacted.

Responsibilities

The CSR serves as the front-line representative responsible for promoting and selling company products and services while delivering an exceptional customer experience. Key duties include processing transactions, managing inventory, and resolving customer inquiries through various systems.