Customer Service Representative - Auburn at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Transactional Banking, Financial Health Checks, Cash Handling, ATM Procedures, Digital Banking Education, Risk Management, Communication Skills, Collaboration, Dari Language, Persian Language, Afghan Language

Industry

Financial Services

Description

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster Part Time Roster (29.75 hours per week): Monday: 9.30am - 4.00pm Tuesday: 9.30am - 4.00pm Wednesday: 9.30am - 4.00pm Thursday: 9.30am - 4.00pm Friday: 9.30am - 4.00pm Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us. See yourself in our team As a Customer Service Representative in our Auburn Branch you’ll be: Responding to customers transactional banking needs, delivering a seamless customer experience Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX Completing financial health checks to assess customers’ needs, identify any changes or needs for specific products or services Assisting with Cash/ATM procedures Educating and demonstrating of our in-branch technology and digital banking options for customers Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture We’re interested in hearing from people who have: A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position A genuine interest in improving the financial wellbeing and lives of our customers The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs Excellent communication skills & willingness to contribute to a collaborative culture Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions Dari, Persian or Afghan language skills highly desirable What’s Next: As part of our application process, you may be required to complete an online assessment. We'd encourage you to complete these steps within 48 hours of applying. With us, you’ll help customers make the right financial decisions and achieve their dreams. If this role sounds like the perfect fit then we’d love to hear from you. Apply today! At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 22/05/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

The role involves managing transactional banking needs, processing deposits and withdrawals, and conducting financial health checks for customers. Additionally, the representative will educate customers on digital banking options and adhere to strict risk and reconciliation procedures.