Customer Service Representative (m/f/d) in the Inbound Service Center – Hanover

Do you want a job where you not only have job security, but also real prospects?

Do you enjoy talking on the phone, have fun interacting with people, and find the right solution for customers even when they have technical questions?

Then Avance is the perfect place for you!

For our renowned client in Hanover, we are looking for dedicated customer service representatives (m/f/d) for the inbound area as soon as possible.

This is what you can expect from us

• €16.08 gross per hour – reliably and punctually paid
• Long-term perspective with planned acquisition by our client
• Intensive and individually tailored training with personal coaching
• Good further training and development opportunities
• Predictable working hours in a 5-day week from Monday to Saturday
• Deployment in 3 shifts between 8:00 and 22:00
• Holiday and Christmas bonuses
• Modern workplace in a pleasant working atmosphere
• Excellent public transport connections
• A personal contact person at Avance who will support you throughout your assignment.

Your job – your tasks

As a customer service representative (m/f/d), you are the first point of contact for customers and ensure that their concerns are resolved quickly and competently.

Your tasks include:

• Telephone consultation and customer support
• Handling general and technical customer inquiries
• Order entry and processing
• Advice on products and services
• Creation of individual offers
• Maintenance and updating of customer data
• Documentation of customer contacts and processes
• Processing and responding to customer inquiries via email

This is what you bring with you

• A commercial or technical education is desirable.
• Ideally, experience in customer service or a service center.
• Interest in technical topics and a good technical understanding
• Knowledge in the field of telecommunications and technology is an advantage.
• Enjoyment of communicating with people and pleasure in customer service
• Willingness to work in a 3-shift system within a 5-day week (Monday to Saturday, 8:00 AM to 10:00 PM)
• Reliability, team spirit and flexibility
• A friendly, service-oriented and solution-oriented approach to work
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