Customer Service Representative

at  Aveiro Sleep

Are you passionate about helping people improve their quality of life through better sleep? We have an excellent opportunity for an experienced CUSTOMER SERVICE REPRESENTATIVE looking for a rewarding career in the medical field.
Aveiro Sleep/Sleep Medix is an Alberta-based organization focused on helping people breathe and sleep better. Through our network of clinics, we provide Home Sleep Apnea Testing, a wide range of solutions for snoring and Obstructive Sleep Apnea, Pulmonary Function Testing, and Home Oxygen. We are a vibrant, driven, and energetic organization that exhibits a passion for providing exceptional patient care that improves our patient’s overall health and quality of life. We endeavor to attract and retain professional, highly motivated, and patient-focused team members. Our company offers competitive compensation, education sessions, health and dental benefits, and multiple team-building events!
We are seeking a confident, passionate, and dedicated Customer Success Professional to fill the role of CUSTOMER SERVICE REPRESENTATIVE for a full-time position in Calgary, AB.
The Customer Service Representative plays a crucial role in providing support and guidance to patients who are seeking solutions for sleep-related issues. This position involves a combination of sales and customer service responsibilities, focusing on education and supporting patients through the process of finding the right sleep therapy products and services to improve their sleep quality and overall well-being.
Job Responsibilities:

CONTINUING EDUCATION:

• Participate in workshops, seminars, and webinars related to sleep therapy, customer service, and sales.
• Maintain relevant certifications (e.g., CPSGT, RPSGT) to enhance your expertise and credibility.

Qualifications:

• Strong communication and interpersonal skills
• Previous experience in customer service or sales, preferably in healthcare or a related field
• Ability to work collaboratively within a team
• Familiarity with sleep therapy equipment (preferred but not required)
• Detail-oriented with strong organizational skills
• Proficient in using CRM and EMR software
• Commitment to maintaining patient confidentiality

Feel free to apply if you believe you would be a great fit; we are open to training and certifying the right candidate. Only candidates deemed most qualified for the position will be contacted.
Join us at Aveiro Sleep/Sleep Medix as we strive for excellence in sleep health and respiratory care.
Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Extended health care

Schedule:

• Day shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (preferred)
• Sales: 1 year (preferred)

Work Location: In perso

Please refer the Job description for details