Customer Service Representative at Avery Dennison

Nairobi, , Kenya -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Processing, Customer Liaison, Sales Targets, Inventory Management, Problem Solving, Communication, Attention To Detail, Multi-tasking, Salesforce.com, Microsoft Excel, Export Queries, Customer Support, Telephonic Skills, Listening Skills, Time Management

Industry

Packaging and Containers Manufacturing

Description

Company Description Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com. AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, JAPAN, SINGAPORE, MALAYSIA, THAILAND AND VIETNAM. Job Description ABOUT ROLE: Scope and General purpose of the role: The incumbent is required to oversee the functions of: receiving and capturing orders, check that the pricing, quantity and slitting pattern is correct. The incumbent is also required to maintain good relationships with all customers to grow the business and promote new products. The incumbent’s job purpose is not limited to the above mentioned. YOUR RESPONSIBILITIES WILL INCLUDE: SALES TARGETS: Compile an order in-take report and submit to the CSR Manager on a daily basis Promote and sell the slow moving and warehouse 32 stock to customers while contributing to team effort by accomplishing related results as required. CUSTOMER CENTRICITY: Liaise with the operations and dispatch staff to ensure that customer requirements are met Resolve product/service queries by clarifying customer complaints and logging on salesforce.com on a daily basis Update customer price lists when price changes occur Ensure that internal staff have all the relevant information so that invoicing can be done timeously Manage incoming calls and ensure that all customer demands are met Direct customer queries to the relevant party Check the inventory on hand on a daily basis based on customer forecast Conduct an MDI (Managing Daily Initiative) on a weekly basis with the dispatch, production, receiving and sales staff to address problem areas within each department Recommend potential products and services to customers Maintaining a positive, empathetic and professional attitude toward customers at all times Responding promptly to customer inquiries ORDER PROCESSING: Load customer orders on the MFGpro system to create a sales order Create a job card based on the sales order Ensure that all orders are accurately created and timeously distributed to the production department Request the a time frame from the Production Supervisor regarding urgent orders Communicate the time frame to the Dispatch Supervisor to ensure that delivery occurs within the allocated deadlines Liaise with the Finance department regarding customers that are on hold Send correspondence to the Finance Department regarding customers accounts that are suspended Provide customers feedback in terms of urgent orders as well as materials that are out of stock GENERAL: Participate and assist with stock take as required ESSENTIAL SKILLS REQUIRED: Sound Telephonic skills Customer liaison skills Good Listening skills Excellent verbal and written communication skills Analytical problem solving skills Multi-tasking and able to work under pressure Attention to detail WHAT WE WILL BE LOOKING FOR IN YOU: Applied learning Building customer loyalty Building partnerships Continues learning Contributing to success Customer focus Decision making Energy Stress tolerance Initiating action Experience in handling exports queries, documentation and coordination with internal and external agencies. Experience working with customer support. Sound knowledge and working experience on Microsoft Excel (intermediate level). Qualifications FORMAL QUALIFICATIONS: Relevant Qualification At least 3-5 years experience within a B2B environment. Additional Information Please note that if you have not heard from the HR Department within 30 days of this advert closing, your application has unfortunately been unsuccessful. AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER

Responsibilities

The representative is responsible for overseeing order intake, ensuring accuracy in pricing and quantity, and maintaining strong customer relationships to promote business growth and new products. Key duties include processing sales orders in the system, coordinating with production and dispatch for timely delivery, and managing customer queries and account statuses.