Overview:

The Customer Service Representative will assist patients with picking up their medications as well as checking out the medications through the Point of Sale (POS) system. This is a retail based position located at 101 W. Koenig Lane, Austin TX.

• This is a full-time position and the work schedule varies during the pharmacy hours of operation.

ABOUT THE ROLE:

• Provides excellent customer service by acknowledging, assisting, and showing compassion and professionalism toward a diverse patient population in person and over the phone
• Operates the cash register using the POS system
• Balances register drawer accurately each day
• Ensures all daily deposits are properly carried out in a timely way for all POS registers
• Utilizes shipping software to pack and prepare orders for shipment
• Coordinates and track daily prescriptions deliveries and/or pick up orders
• Assist with routine inventory maintenance tasks
• Maintains a neat and organized workstation
• Retains pharmacy equipment in accordance with company standards
• Maintains temperature logs for the pharmacy and medication refrigerators
• Communicates effectively with other members of the pharmacy operations team
• Ensures all deliveries are made accurately and on time and accounted for
• Proactively identifies problems, escalate if/when appropriate, and provide effective solutions
• Multitasks in a fast-paced environment with several computer programs and patients
• Pharmacy hours: Mon - Tues: 9AM - 5:30PM | Wed-Thurs: 9AM -8:30PM| Fri: 9AM-5:30PM & Sat: 9AM-1PM
• Saturday shift will be rotated every other weekend
• Performs other related duties as assigned