At Axcess Talent Management Solutions, we believe that talent is the cornerstone of community and business success. We’re not just filling jobs—we’re building partnerships and making an impact. Our mission is to connect people with opportunities that help them grow personally and professionally. We’re proud to partner with Our Client, a trusted leader in industrial equipment manufacturing since 1912, specializing in high-quality Compressed Natural Gas (CNG) fueling solutions for customers worldwide.

Compensation:

• Competitive salary based on experience
• Comprehensive benefits package
• Opportunity for professional growth with a globally recognized company

Shift Schedule:

• Full-time position
• Monday to Friday, regular business hours
• Hybrid work flexibility may be discussed after training period (subject to company policy)

Job Responsibilities:

As an Aftermarket Sales Support Representative, you will play a critical role in ensuring customer satisfaction and driving aftermarket sales. Responsibilities include:

• Processing customer quotations and sales orders using the ERP system, verifying price margins and ensuring accuracy.
• Assisting with pricing strategies, compiling competitor pricing data, and providing market feedback.
• Supporting customers with warranty claims, non-conformance reports, and credit notes.
• Analyzing large data sets for reporting and decision-making purposes.
• Facilitating technical support for domestic and international customers.
• Providing proactive communication on order status, shipment tracking, and delivery schedules.
• Participating in the development and improvement of aftermarket processes, including KPI tracking.
• Maintaining strong communication within the aftermarket team to foster collaboration and customer focus.
• Managing international shipping requirements, including documentation and import/export regulations.
• Assisting with the creation of marketing materials, training programs, and service bulletins.
• Maintaining accurate quality records in line with the client’s documented policies and procedures.
• Building and maintaining strong relationships with both internal service centers and external customers.

Qualifications:

• Minimum 2 years of post-secondary education in Business Administration, Sales, Marketing, or related field.
• At least 2 years of experience in a similar role (Aftermarket Sales, Customer Support, or Parts Sales).
• ERP system experience (SAP preferred) and familiarity with sales order processing.
• Strong understanding of equipment manuals and spare parts sales is a plus.
• Advanced Microsoft Excel skills (pivot tables, VLOOKUP/XLOOKUP, data visualization) and proficiency in Word and Outlook.
• Excellent verbal and written communication skills in English (a second language is an asset).
• Strong organizational and multi-tasking abilities.
• Proven ability to analyze data and solve practical problems in fast-paced environments.

Physical Work Demands:

• Regularly required to sit, stand, walk, use hands and fingers, reach with arms, and communicate effectively.
• Occasional lifting or moving of office materials may be required.

Work Environment:

• Office-based with frequent use of computers and standard office equipment.
• Occasional interaction with manufacturing or warehouse teams for order coordination.
• International customer communication across time zones.

QUALIFYING QUESTIONS:

• Do you have at least two years of experience working in aftermarket sales, customer support, or parts sales within an industrial or manufacturing environment?
• Are you proficient in using ERP systems (such as SAP) and Microsoft Excel for data management and reporting?
• Are you comfortable working in a fast-paced environment, managing multiple customer accounts and prioritizing urgent requests?

• Processing customer quotations and sales orders using the ERP system, verifying price margins and ensuring accuracy.
• Assisting with pricing strategies, compiling competitor pricing data, and providing market feedback.
• Supporting customers with warranty claims, non-conformance reports, and credit notes.
• Analyzing large data sets for reporting and decision-making purposes.
• Facilitating technical support for domestic and international customers.
• Providing proactive communication on order status, shipment tracking, and delivery schedules.
• Participating in the development and improvement of aftermarket processes, including KPI tracking.
• Maintaining strong communication within the aftermarket team to foster collaboration and customer focus.
• Managing international shipping requirements, including documentation and import/export regulations.
• Assisting with the creation of marketing materials, training programs, and service bulletins.
• Maintaining accurate quality records in line with the client’s documented policies and procedures.
• Building and maintaining strong relationships with both internal service centers and external customers