Job Title: Bilingual Customer Service Representative (Markham, ON)

Location: Markham, ON (Highway 7 & Highway 404)

• On-site Monday to Thursday
• Work-from-home Fridays

Compensation: $24/hour
Hours: 8:00 AM – 5:00 PM
Start Date: ASAP
About the Role
Our client, a leading distributor with a strong reputation for customer-focused solutions, is seeking a Bilingual Customer Service Representative to join their team. This company values collaboration, efficiency, and a dedication to providing seamless customer experiences.
This is a great opportunity for someone who is motivated, detail-oriented, and passionate about helping customers resolve their needs quickly and effectively.

Responsibilities

• Handle inbound customer inquiries via phone and email in a professional manner
• Take ownership of customer interactions and provide complete resolution
• Collaborate with internal teams, product managers, and partners to gather information and solve customer needs
• Provide updates on order status, check inventory, schedule returns, file shipping claims, and assist with billing inquiries
• Document all interactions in the system accurately and efficiently
• Troubleshoot and resolve issues, ensuring customers feel supported and valued
• Manage difficult conversations with professionalism, patience, and confidence
• Contribute to process improvements and support team success

Qualifications

• 2+ years of customer service experience in a phone/email contact center environment
• High school diploma or GED required
• Strong communication skills (written and verbal); bilingual in English and French is an asset
• Ability to handle performance-based/metric-driven work environments
• Strong decision-making and problem-solving skills
• Proficient with Windows-based systems, digital phone systems, and CRM software
• Positive, team-oriented attitude with the ability to remain calm under pressure

Why Apply

• Competitive hourly pay at $24/hour
• In office Only

*
To apply, please send your resume sfernandez@fuzehr.com with the subject line: Bilingual Customer Service Representative – Markham.

ONDT #ond

• Handle inbound customer inquiries via phone and email in a professional manner
• Take ownership of customer interactions and provide complete resolution
• Collaborate with internal teams, product managers, and partners to gather information and solve customer needs
• Provide updates on order status, check inventory, schedule returns, file shipping claims, and assist with billing inquiries
• Document all interactions in the system accurately and efficiently
• Troubleshoot and resolve issues, ensuring customers feel supported and valued
• Manage difficult conversations with professionalism, patience, and confidence
• Contribute to process improvements and support team succes