• Managing customer inquiries, requests, and needs in a courteous manner reflecting the company’s values.
• Supporting customers with modifying orders.
• Educating customers on product availability, new product features and innovations.
• Creating and updating accounts accurately.
• Working with customers to create and modify orders, arrange deliveries and pickup.
• Work with the team proactively to achieve company targets and objects.
• Ability to effectively and collaboratively with all departments, as well as any external partners.

Here’s what you’ll need to be successful:

• Post-secondary education in Business, Supply Chain or similar is an asset.
• Exceptional communication skills (oral and written) with a professional, clear and positive mannerism.
• At least 2 years’ experience in a customer service role.
• Strong computer skills including MS Office. SAP, CRM and/or ERP experience is an asset.
• Experience in a B2B customer service role, specifically building materials or furnishings is an asset.
• A passion for providing excellent service, strong attention to detail and problem solving skills.
• A proactive attitude with an ability to take initiative, multi-task, prioritize work to ensure deadlines and quality of service standards are met.