Customer Service Representative B2B (NL/FR) at AUTO1 Group

Tirana, Central Albania, Albania -

Full Time

Start Date

Immediate

Expiry Date

17 Dec, 25

Salary

110000.0

Posted On

18 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Sales Affinity, CRM Systems, Freshdesk, Excel, Outlook

Industry

technology;Information and Internet

Description

Company Description Auto1.com is Europe's leading online B2B marketplace for trading in used cars. With over 55,000 professional partners across more than 30 countries, AUTO1.com facilitates the efficient buying and selling of inspected cars. AUTO1.com is a part of AUTO1 Group, Europe's digital automotive expert. The Sales department is at the forefront of our core business of B2B distribution. Professional account managers acquire new business partners and foster long-term relationships. After the car is sold, you and your colleagues in the Dealer Service Team are responsible for providing after-sales services to car dealers and traders Job Description What you'll be doing with us: Provide first-line support to B2B customers via phone, Freshdesk, email, and chat Collaborate with the sales team to resolve customer inquiries quickly and efficiently Monitor order statuses and ensure smooth processing Identifying bottlenecks and brainstorming about process improvements Reporting customer insights to management. Qualifications A minimum of 2 years of experience in a customer service-oriented role. Good knowledge of Excel and Outlook. A Bachelor's degree. An interest in the automotive sector is a plus; knowledge of cars is not necessary. Strong communication skills in French and English. Hands-on mentality and solution-oriented thinking Affinity with sales and customer contact Experience with CRM systems and Freshdesk is a plus What We Offer: Joining AUTO1 Group means being part of a fast-paced, innovative company that values talent and rewards hard work. Here’s what you can look forward to: Direct employment under an Albanian contract. A hybrid work environment – enjoy the flexibility of working from home after a successful probation period. Fixed salary of 110.000 ALL gross Be part of the digital revolution in the automotive industry. Professional growth opportunities in a meritocratic and supportive environment. Growth opportunities and personal development A young, ambitious team with an informal atmosphere Daily impact on customer satisfaction and business results Office hours, no weekend work. Additional Information The place of work will be at the headquarters of AUTO1 Albania - Rruga Dritan Hoxha – Kompleksi e-88, Laprake, Tirana and the shifts provide a total of 40 hours per week, from Monday to Friday. If you think you are the right candidate please apply by uploading your CV in English. Contact: +355675039121 Email: [email protected] Auto 1, informon kandidatet se të dhënat personale të mbledhura përmes portalit, per pozicione te lira pune se te dhenat e tyre personale te derguara prej tyre elektronikisht nepermjet CV, do të trajtohen në përputhje me Ligjin 9887, datë 10.03.2008 "Për Mbrojtjen e të Dhënave Personale, i ndryshuar”; Auto 1 do të ruaj në mënyrë konfidenciale dhe nuk do te tranferoje CV e kandidateve qe aplikojne per pozicione te lira tek ndonjë pale e tretë ose të përdorë për ndonjë qëllim tjetër përveç atij te rekrutimit. Te dhenat personale qe perpunohen nga Auto 1 per kategorine e kandidateve per pozicione te lira te punes do te perpunohen vetem per qellimin e perzgjedhjes se punemarreseve. Maksimumi i ruajtjes se ketyre CV eshte 5 dite nga data e marrjes se me mail me CV perkates prane Auto1.

Responsibilities

Provide first-line support to B2B customers and collaborate with the sales team to resolve inquiries. Monitor order statuses and report customer insights to management.