WHAT WE’RE LOOKING FOR

• Strong communication and relationship-building skills
• Sales and upselling experience
• Persistence and follow-through to achieve results
• Excellent time management and multitasking abilities
• Understanding of exceptional customer service and customer-first mindset
• Determination to exceed customer expectations

APPLY TODAY AND HELP US TAKE OUR CUSTOMER EXPERIENCE TO THE NEXT LEVEL!

Email sales@badmonkeyconversions.com with your CV and a covering letter with the subject line “I Want This”
Job Type: Full-time
Pay: £27,000.00-£32,000.00 per year

Benefits:

• Company pension
• On-site parking
• Work from home

Work Location: In person
Reference ID: CS0

ABOUT THE ROLE

Are you passionate about delivering outstanding customer experiences? Do you thrive in a dynamic environment where exceptional service and efficiency drive business growth? If so, we want you to join our team as a Client Success Coordinator & General Administrator!
In this role, you’ll be at the heart of our customer journey—ensuring every client feels valued, supporting sales opportunities, and providing seamless administrative assistance. You’ll play a crucial part in creating strong customer relationships, increasing conversions, and driving repeat business through your dedication to outstanding service.

KEY RESPONSIBILITIES

• Customer Experience Ownership – Deliver a high-touch, personalized customer experience from first inquiry through after-sales service.
• Proactive Follow-ups – Diligently follow up on every inquiry until a definite response is received, maximizing conversion opportunities.
• Administrative Support – Manage essential administrative tasks to enhance efficiency and service quality.
• Upselling & Order Growth – Identify customer needs and upsell relevant products to enhance the average order value.
• Review & Referral Generation – Actively seek and manage customer reviews to boost reputation and referrals.
• Honest & Reliable Communication – Ensure all customer commitments are met with transparency and promptness.
• Customer Retention & Loyalty – Build strong relationships that encourage repeat business and long-term trust.

Your success in this role will be measured by:

• Customer Satisfaction Scores – Based on post-service feedback surveys.
• Conversion Rate – Tracking how many leads convert into orders monthly.
• Average Order Value – Measuring monthly sales growth.
• Review Collection & Referrals – Monitoring the volume of review requests sent and received.
• Lead Management – Tracking the number and value of open leads.
• Administrative Accuracy & Efficiency – Ensuring timely and precise completion of tasks