Customer Service Representative - Ballina at myCareer - NSW Government

, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

71959.0

Posted On

22 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Conflict Resolution, Attention To Detail, Digital Literacy, Record Maintenance, Confidentiality, Collaboration, Empathy

Industry

Government Administration

Description

Customer Service Representative SNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loading Employment Type: Ongoing Part-Time (minimum 20 hours per week, with opportunity to work up to 35 hours per week) Please note: This role operates Monday to Friday. Shifts are a minimum of 4 hours in duration, and availability across the working week is required. Location: Ballina Service Centre Love making a positive difference every day? Join our team as a Customer Service Representative in our Ballina Service Centre, where you'll help support customers, solve problems, and create great experiences when they need it most. About you You're a people person who enjoys building relationships, solving problems, and helping others. With a calm and positive approach, you're confident supporting customers, handling enquiries, and delivering exceptional service. If you're looking for a rewarding role where you can make a positive difference in your local community, we'd love to hear from you. What You’ll Bring To succeed in this role, you’ll need: A passion for delivering exceptional customer service and building positive customer relationships Strong communication skills, with the ability to explain information clearly and confidently The ability to manage complex enquiries and resolve issues with professionalism and empathy Strong attention to detail and accuracy when maintaining records and processing information Confidence using multiple computer systems and navigating a variety of digital tools A commitment to handling personal and confidential information responsibly A collaborative approach and willingness to contribute to team success and continuous improvement The Opportunity As a Customer Service Representative, you'll support customers across a wide range of enquiries, providing accurate information, practical solutions, and outstanding service. You'll play a vital role in helping members of the local community access the services they need while creating a positive experience with every interaction. About Service NSW Service NSW makes it easier to access government services for people and businesses across NSW. At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW. Operating hours: In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays. The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) Part-time – minimum 20 hours per week - (Monday to Friday) Full-time – 70 hours per fortnight Hours are also subject to change based on the needs of the business. What we offer Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities. Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available How to apply Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description). Closing Date: Monday 29 June 2026 at 9:59am Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Further Information: For enquiries relating to recruitment please contact Joy Lethieullier via servicedeliveryrecruitment@customerservice.nsw.gov.au This role has been advertised externally, and a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months. Click Here to access the Role Description . For enquiries relating to recruitment please contact Joy Lethieullier via servicedeliveryrecruitment@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact servicedeliveryrecruitment@customerservice.nsw.gov.au. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Responsibilities

Provide accurate information and practical solutions to community members accessing government services. Support customers across a wide range of enquiries to ensure a positive experience at the Ballina Service Centre.