Customer Service Representative (Banking Specialist) at Qualfon Philippines Incorporated

Highland Park, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

20.0

Posted On

09 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Conflict Resolution, Communication, Multi-tasking, Technical Skills, Critical Thinking, Attention to Detail, Empathy, Reliability, Research Skills, Professionalism, Time Management, Independence, Fast-paced Environment, Written Communication

Industry

Outsourcing and Offshoring Consulting

Description

Overview Job Overview: Qualfon is hiring Customer Service Representative (Banking Specialist), you will serve as the primary point of contact for our client’s members, addressing a wide range of banking needs through multiple communication channels including phone, email, chat, and social media. This role requires a proactive approach, strong problem-solving skills, and the ability to navigate complex financial inquiries with professionalism and care. Hourly pay rate – $20/hr Veterans and their family members are encouraged to apply. Responsibilities What you will be doing: • Respond to inbound inquiries related to active credit card accounts, consumer loans, and fraudulent activity. • Assisting customers in recovering their online credentials. • Assist members with monetary and non-monetary transactions, including account maintenance for checking, savings, and certificates of deposit (CDs). • Complete service tasks such as adding authorized users, facilitating balance transfers, managing interest distribution for CDs, and handling IRA account changes. • Support credit card and fraud-related inquiries, including payment authorizations, adjustments, account growth, and underwriting decisions. • Conduct thorough analysis of moderately complex complaints and collaborate with internal teams and vendor partners to identify process failures and improve customer satisfaction. • Communicate effectively with customers, co-workers, and business leaders while maintaining professionalism and empathy. • Stay informed of applicable policies, procedures, and regulatory guidelines to ensure compliance and risk management. • Prioritize workload to meet service level objectives and ensure all business risks are identified, measured, and controlled. Qualifications What Skills & Qualifications are needed: • Minimum 1 year of customer service experience in financial services, fraud, or insurance. • 2 consistent years of call center experience preferred. • Minimum 1 year of experience in conflict resolution and documentation, including researching and resolving customer concerns. • High School diploma or GED required; college degree preferred. • Ability to work onsite in Highland Park and meet attendance requirements. • Demonstrated ability to manage difficult verbal communications and develop professional written responses through collaboration and proactive engagement. • Proven ability to multi-task and prioritize in a fast-paced, detail-oriented environment. • Stable work history with a consistent record of reliability and performance. • Strong written and verbal communication skills, with a professional and articulate voice. • Proficient internet and research skills, with the ability to quickly learn new subjects. • Computer savvy, able to resolve minor technical issues independently. • Typing speed of 20 words per minute with 90% accuracy. • Strong critical thinking and problem-solving abilities. • Comfortable working in a fast-paced, sometimes hectic environment while maintaining professionalism. • Self-motivated and capable of working independently with minimal supervision. • Skilled at multi-tasking across multiple computer applications while engaging with customers. About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients Qualfon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law. Pay Range USD $20.00 - USD $20.00 /Hr.

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Responsibilities

The Customer Service Representative will respond to inquiries related to banking services, assist customers with transactions, and handle complaints. They will also ensure compliance with policies and collaborate with internal teams to improve customer satisfaction.